Our Response to COVID-19 | Click here to see the actions we are taking to address the coronavirus.


Life looks different right now as communities near and far band together – by staying apart – to protect one another. We understand that the circumstances surrounding the coronavirus are challenging to navigate, so let us say this: we will get through this together. Our team remains committed to prioritizing the health and well-being of our community and has implemented a number of protocols that ensure our residents, future residents, and valued team members are safe and supported during these uncertain times.

Actions We are Taking Amid COVID-19

To Our Military Families and Valued Residents,

The Michaels Organization is intensely monitoring the impact of COVID-19 on our teammates, residents, vendors, partners, and the community. Our main focus is, and always will be, on the health and welfare of our teammates and their families, military personnel, seniors, and students who all call our communities home.

We are following all local, state, and federal guidance on minimizing the risk of exposure, social distancing, and cleaning and disinfecting procedures. We have implemented temporary policies to safeguard our residents and staff, including closing community gathering spaces and limiting visitors to essential service providers/and food program deliveries. We are strengthening our partnerships to provide essential services to all of our residents. Growing concerns over the spread of COVID-19 have initiated several local and state governments across the country to temporarily close businesses and ban large gatherings in their communities. These steps have been implemented at our site levels so that it is easier to practice social distancing, which is meant to slow the spread of the virus.

Many of our team members are working remotely or are on a rotating schedule. We are working on site with a limited amount of staff in order to comply with the social distancing measures implemented by the CDC. Michaels is committed to doing the extraordinary every day, and we remain true to that commitment during this extraordinarily challenging time.

As our community continues to feel the impacts of the coronavirus, we think it is important to share with you what additional precautionary measures Michaels Management Properties are taking to help prevent the spread of the virus in our communities and keep our families and team members safe and healthy.

Our staff is dedicated to serving our families during this challenging time. Below are updates on our team has implemented to minimize the risk and spread of COVID-19. We are continuing to follow the CDC recommendations on social distancing and hope that you and your loved ones will do the same.

Office Hours

Our office hours have slightly changed. We are open Monday through Friday, from 8 am to 5 pm, by appointment only. We encourage you to call, email, visit our website, and get updates through our Facebook page and our resident portal, Active Building.


Our maintenance teams are completing urgent, emergency, and life health and safety work orders. Preventative maintenance will not be done; however, vent cleaning is currently being scheduled and conducted, along with pest control work orders. If you have an emergency, urgent, or life health and safety concern, please contact our maintenance phone line. These work orders should not be placed using the resident portal. For our team members health and safety, they will ask residents qualifying questions to identify any potential risk of exposure to COVID-19 before entering their home. Team members will be wearing a mask or other face protecting equipment and gloves.

Emergency, urgent, or life health safety concerns are listed below, but not limited to:

  • Broken locks, keys, windows
  • Carbon Monoxide detector beeping or not working properly
  • Drains clogged and not working properly
  • Fire (call 911)
  • Flooding in any room
  • Garage door unable to open or close
  • Gas leak
  • Heating issue
  • Inoperable oven, stove, microwave, or fridge/freezer
  • Inoperable garbage disposal
  • Kitchen sink blockage, back up, leaking
  • Light fixtures sparking (light bulbs are not being handed out to residents at this time)
  • Locked out of residence
  • No hot water
  • Plumbing issue (Toilets, Tub, Showers, Sinks)
  • Power Outages (PG&E will be notified by Community Management Offices)
  • Refrigerator is not working properly
  • Sewage back up
  • Smoke detector beeping or not working properly
  • Water leak inside the residence.

Before entering your home, our maintenance technicians will ask you qualifying questions to identify any potential risk of exposure to COVID-19. If you or any other occupant is feeling sick or exhibiting any of the symptoms of COVID-19 please let us know. In addition, they will wear gloves and a mask or other face-coverings to help protect everyone involved.


Our landscaping vendors are currently on site however this is subject to change. With the recent rain fall, they are focusing on the front of homes and will continue with the common areas and their regular schedule.

Resident Events

We miss seeing all of our residents due to postponing our resident events and activities. However, we are currently looking for creative ways to connect with the community virtually. Follow us on our social media platforms such as Facebook and our resident portal, Active Building for trivia, games, and other fun online activities for you to enjoy and compete while remaining safe in your home!

Common Areas

At this time, in order to comply with the CDC health and safety recommendations, all of our common areas including but not limited to community centers, playgrounds, tennis and basketball courts, pool, and fitness centers are closed. We are following state and local mandates on these common areas.

Move-Ins and Move-Outs

We are dedicated to helping your find your new home! For the health and wellbeing of our team members, we have available homes for you to see on our website! Take a virtual tour of your potential home. Browse through pictures and videos of what our community has to offer you and your family!

We hate to see you leave, but hope you enjoyed your stay with us! A 30-day notice is required to vacate your home. Please contact your management office to fill out the necessary forms and to schedule a pre and final move out inspection. If your PCS is delayed, we are here to assist you! If you need to extend your move out date, please contact your local management office to make those arrangements.

What You Can Do

Best Practices to Avoid Community Spread:

  1. Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  2. Avoid touching your eyes, nose, and mouth with unwashed hands.
  3. Stay home when you are sick.
  4. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  5. Wear a mask when you can not maintain the 6 feet distance mandate.
Who We Are As a Whole

Michaels is committed to doing the extraordinary every day, and we remain true to that commitment during this challenging time. We appreciate your patience and understanding. Updates and changes can occur every day and we are doing our best to keep our residence, families, team members, and communities updated.

Thank you!

Get in Touch

We Would Love To Hear From You
La Mesa Village Leasing Office
1200 Fechteler Drive, Monterey, CA 93940
(831) 644-0400 Mon-Wed: 8:00am-5:00pm Thu: 9:00am-5:00pm Fri: 8:00am-5:00pm Sat-Sun: Closed
Fort Ord Village Leasing Office
3301 Monterey Road, Seaside, CA 93955
(831) 644-0400 Mon-Wed: 8:00am-5:00pm Thu: 9:00am-5:00pm Fri: 8:00am-5:00pm Sat-Sun: Closed
Contact Us
All Rights Reserved Privacy Policy | Terms of Use

Privacy Policy

Last Updated: June 30, 2020

Monterey Bay Asset Manager LLC (the “Company”) takes your privacy seriously. We want you to know how we collect, use, and share your personal information.


Use of this Website
If you do not want us to handle your personal information as described in this Privacy Policy, please do not use this website as it may be modified, relocated, and/or redirected from time to time (the “Site”).

This Privacy Policy applies to the personal information of users of the Site and the Company's services (“Consumers”). It does not apply to the Company's employees, job applicants, contract workers, or others whose personal information the Company collects for purposes related to human resources. “Consumer” also does not include employees or other agents of a business engaged in a transaction with Company in their capacities as employees or agents of that business. This Privacy Policy refers to all categories of Consumers collectively, except where the Privacy Policy applies only to a specific category of Consumer, e.g., current and prospective residents, in which case the relevant category is specified.

Personal Information
“Personal information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or household.

Assistance for the Disabled
Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact ccparequest@parksatmonterey.com for assistance.

Children's Online Privacy Protection Act Compliance
We do not collect any information from anyone under 13 years of age. The Site and the Company's services are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use the Site.



  1. Identifiers, including: real name, alias, telephone number, Internet Protocol address, and email address. In addition, if you are a current resident, we may also collect your postal address, date of birth, Social Security number, and driver's license number or state identification card number for identity verification purposes.
  2. Characteristics of Protected Classifications Under California or Federal Law, including: applicants to affordable housing can voluntarily self-identify ethnicity. The Company uses this ethnicity information only, as required by law, to report to state and federal agencies regulating affordable housing.
  3. Inferences, including: for current residents', your self-reported interests, e.g., tennis, that you voluntarily provide to us for the purpose of arranging activities and finding other residents with similar interests.
  4. Financial Information, including: your payment card number and associated payment information and bank account name and number, to facilitate payments to the Company.
  5. Internet Activity Information, including: device identifier, browser information, operating system characteristics, Internet service provider, IP address, and information regarding your interactions with an internet website, application, or advertisement and other online behaviors.
  6. Geolocation Data, including: rough geographic location from your IP address.
  7. Sensory or Surveillance Data, including: if you are a current resident, footage from video recordings as part of a service request.
  8. Professional or Employment-Related Information, including: the name and contact information for your employer and your current salary.
  9. Commercial Information, including: if you are a current resident, your vehicle information, and interest in products and services which you identify in connection with joining a resident interest group.


The Company collects all the categories of personal information listed above from the individual him/herself, as voluntarily provided by that individual, via the Site, in person, or through forms and surveys embedded in the Site.

The Company also collects Internet Activity Information and Geolocation Data through automated technologies on the Site, e.g., cookies.

Do We Use Cookies?
Yes. Cookies are small files that the Site transfers to your computer's hard drive through your web browser that enables the Site's systems to recognize your browser and capture and remember certain information. We use cookies to help us understand how users use the Site. For example, cookies gather information about how long you spend on a web page so that we can understand what web pages are of most interest to users.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies by adjusting your browser settings. If you turn off your cookies, some of the features on the Site may not function properly.


Business and Commercial Purposes

Other Purposes


No Sales
The Company does not sell personal information of any individuals.

Other Disclosures
For all categories of Personal Information:


Your California Privacy Rights and How to Exercise Them

This California section applies only to the personal information of Consumers who are residents of California (“California Consumers”).

a. Your California Privacy Rights

b. How to Exercise Your Rights

The Company will respond to requests in accordance with applicable law if it can verify the identity of the individual submitting the request. California Consumers can exercise their rights to know and to delete in the following ways:

c. How We Will Verify Your Request

The processes that we follow to verify your identity when you make a request to know or a request to delete are described below. The relevant process depends on how and why the request is submitted.

If you submit a request by any means other than through a password-protected account that you created before the date of your request, the verification process that we follow will depend on the nature of your request as described below:

  1. Requests To Know Categories Or Purposes. If you request to know categories of personal information collected, sources, sales, or the Company's business or commercial purposes for use of your personal information, we will match at least two data points that you provide with your request to know, or in response to our request for verification information, against information about you we already have in our records and that we have determined to be reliable for purposes of verifying your identity. Examples of relevant data points include your mobile phone number, your zip code, or information about products or services that you have purchased from us.
  2. Requests To Know Specific Pieces Of Personal Information. We will match at least three data points that you provide with your request to know, or in response to our request for verification information, against information that we already have about you in our records and that we have determined to be reliable for purposes of verifying your identity. In addition, we will require you to sign a declaration under penalty of perjury that you are the California Consumer whose personal information is the subject of the request.
  3. Requests To Delete Personal Information. Our process for verifying your identity will depend on the sensitivity (as determined by the Company) of the personal information that you ask us to delete. For less sensitive personal information, we will require a match of two data points as described in Point No. 1, above. For more sensitive personal information, we will require a match of three data points and a signed declaration as described in Point No. 2, above.

We have implemented the following additional procedures when verifying the identity of requestors:

  1. If we cannot verify your identity based on the processes described above, we may ask you for additional verification information. If we do so, we will not use that information for any purpose other than verification.
  2. If we cannot verify your identity to a sufficient level of certainty to respond to your request, we will let you know promptly and explain why we cannot verify your identity.

d. Authorized Agents

If an authorized agent submits a request to know or a request to delete on your behalf, the authorized agent must submit with the request either (a) a power of attorney that is valid under California law, or (b) a document signed by you that authorizes the authorized agent to submit the request on your behalf. In addition, we may ask you to follow the applicable process described above for verifying your identity. You can obtain an “Authorized Agent Designation” form by contacting us at ccparequest@parksatmonterey.com.

e. The Company's Non-Discrimination Policy

California Consumers have the right not to be subject to discriminatory treatment by the Company for exercising their privacy rights under the California Consumer Privacy Act, and the Company will not discriminate on that basis.

f. Tracking Users Over Time And Across Sites

We track your online activities over time and across websites or online services on an individually identifiable basis. For example, we may serve you advertisements on other websites based on what appeared to interest you on our Site. We do not allow third parties to use our Site to track your activities over time or across other websites.

Some web browsers incorporate a “Do Not Track” feature (DNT) that signals to the websites that you visit that you do not want to have your online activity tracked. Many websites and applications, including our Site, do not currently respond to web browser DNT signals because such signals are not yet uniform. For more information about DNT signals, please visit http://allaboutdnt.com.


If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will provide a prominent notice of such changes and the effective date of the changes before making them.

For More Information

For questions or concerns about the Company's privacy policies and practices, please contact us at ccparequest@parksatmonterey.com.

©2020 Monterey Bay Asset Manager LLC

Terms of Use

Conditions and Terms of Use:

The information contained in this Web site is provided to you by Monterey Bay Asset Manager LLC and its related companies (referred to as “the Company” for your convenience). Your use and access to this Web site, or any of the information herein, is conditioned upon your unqualified acceptance of the following provisions.

Your use of this information shall be solely for personal and noncommercial uses and shall not be for any unlawful or prohibited use. The Company reserves the right in its sole discretion, without notice, to deny access to this Web site or any of its information. The information provided, or any portion thereof, shall not be altered, published or sold for any purpose. The content (and compilation thereof) included on this Web site is the property of the Company or the suppliers thereof and protected by U.S. and international copyright laws. The Company reserves the right to remove or modify, without notice, any portions of this Web site and your continued use of the Web site constitutes your acceptance of such modifications.

“AS IS”, No Warranty or Guarantee:
Your use of this Web site is at your sole risk. The information contained in this Web site is provided to you “as is”, “with all faults”, “subject to all defects” and without any guarantees, representations or warranties of any kind, expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, effectiveness, or that the use hereof will be error free or uninterrupted. In no event shall the Company, its related companies, and their respective managers, members, officers, directors, employees or agents be liable for any direct, indirect, consequential, special or punitive damages arising out of your use, access (or inability to access) or any defect in the Web site or the content or graphics contained herein whether resulting from loss of use, data, revenue, contracts or profits and whether in an action in contract, tort, strict liability or otherwise whether or not the Company, its related companies, and their respective managers, members, shareholders, partners, officers, directors, employees or agents knew or should have known of the likelihood of such damages.

Links, Advertisements, Coupons and Discounts:
This Web site may contain links to Web sites operated by other parties or advertisements, coupons or discounts relating to other matters or items. Such links, advertisements, coupons or discounts are provided for your general information and any use thereof shall be at your sole risk. The Company makes no representation, warranty or guaranty with respect thereto including but not limited to the accuracy, completeness, effectiveness or benefit thereof and the Company, its related companies, and their respective managers, members, officers, directors, employees or agents shall have no liability whatsoever with respect thereto. By including such links, advertisements, coupons, and discounts, the Company does not make any endorsements thereof.

©2020 Monterey Bay Asset Manager LLC